Privacy Policy

Your privacy matters to us. This policy explains how Lythavixozyna protects and manages your personal information.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

Information We Collect

At Lythavixozyna, we collect information that helps us provide better retirement planning services to our users in Malaysia and beyond. The information we gather falls into several categories, each serving a specific purpose in delivering our educational programs and personalized guidance.

Personal Information You Provide

Name, email address, and phone number when you contact us or register for courses
Financial goals and retirement planning preferences during consultations
Educational background and experience level to customize learning programs
Age range and retirement timeline for relevant content recommendations
Communication preferences and preferred contact methods

Automatically Collected Information

Website usage patterns and pages visited to improve user experience
Device information including browser type and operating system
IP address and general location data for security and analytics purposes
Session duration and interaction patterns with educational content

How We Use Your Information

Your information enables us to create personalized retirement planning experiences. We use data thoughtfully, focusing on educational value and service improvement rather than invasive tracking or unnecessary data collection.

We never sell your personal information to third parties. Your financial data and personal details remain confidential and are used solely to enhance your learning experience with Lythavixozyna.

Primary Uses

Delivering personalized retirement planning education and course recommendations
Sending relevant updates about upcoming courses and learning opportunities
Providing customer support and responding to your inquiries promptly
Improving our website functionality and educational content quality
Analyzing usage patterns to develop better learning resources
Ensuring platform security and preventing unauthorized access

Information Sharing and Disclosure

We maintain strict standards about sharing your information. Lythavixozyna operates with transparency, and we want you to understand exactly when and why we might share your data with others.

Limited Sharing Scenarios

Service providers who help us operate our platform, bound by confidentiality agreements
Legal compliance when required by Malaysian law or valid legal processes
Protection of Lythavixozyna's rights and prevention of fraud or security threats
Business transitions, with advance notice and continued privacy protection

Third-Party Services

We work with trusted partners to deliver our services effectively. These include email service providers for course notifications, analytics tools for website improvement, and secure payment processors for course fees. All partners must meet our privacy standards and are contractually obligated to protect your information.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your personal data, financial information, and learning preferences from unauthorized access or misuse.

Security Measures

SSL encryption for all data transmission between your device and our servers
Regular security audits and vulnerability assessments by external experts
Access controls limiting employee access to personal information on a need-to-know basis
Secure data storage with encrypted databases and backup systems
Multi-factor authentication for administrative access to user data
Regular software updates and security patches across all systems

While we implement robust security measures, remember that no online system is completely immune to security risks. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights and Choices

You maintain control over your personal information. We respect your rights to access, modify, and manage your data according to Malaysian privacy laws and international best practices.

Your Data Rights

Access your personal information and understand how we use it
Correct inaccurate or outdated information in your profile
Request deletion of your personal data, subject to legal retention requirements
Opt out of marketing communications while maintaining access to essential course updates
Download your personal data in a commonly used format
Restrict certain types of data processing while keeping your account active

Exercising Your Rights

To exercise any of these rights, contact us directly at info@lythavixozyna.sbs or visit our office in Ipoh. We'll respond to your request within 30 days and guide you through the process. Some requests may require identity verification to protect your account security.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal requirements. Our retention practices balance your privacy rights with practical needs for customer service and regulatory compliance.

Retention Periods

Active account information: Retained while your account remains active plus 3 years
Course enrollment data: Kept for 7 years for educational record purposes
Communication records: Stored for 5 years to support customer service quality
Website analytics: Aggregated data retained for 2 years, personal identifiers removed after 6 months
Financial transaction records: Kept for 7 years as required by Malaysian business law

International Data Transfers

While Lythavixozyna operates primarily in Malaysia, some of our service providers may be located in other countries. We ensure that any international data transfers maintain the same level of protection as required by Malaysian privacy laws.

Transfer Safeguards

Contractual agreements requiring equivalent privacy protection standards
Regular audits of international service providers' security practices
Data minimization to transfer only necessary information for service delivery
Encryption of all data during transfer and storage processes

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. These tools help us provide personalized recommendations and improve our educational resources.

Types of Cookies We Use

Essential cookies for website functionality and security features
Performance cookies to analyze website usage and identify improvement opportunities
Preference cookies to remember your settings and customize your experience
Marketing cookies to show relevant course recommendations and educational content

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website features and personalization options.

Children's Privacy

Lythavixozyna's retirement planning services are designed for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will delete that information promptly.

Parents or guardians who believe their child has provided personal information to Lythavixozyna should contact us immediately. We will investigate and take appropriate action to protect the child's privacy.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications to registered users and prominent website notices.

Notification Process

Minor updates: Updated policy posted with new effective date
Significant changes: Email notification sent 30 days before implementation
Major policy revisions: Direct communication with opportunity to opt out if desired

Your continued use of Lythavixozyna's services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can contact us to discuss your options or request account closure.

Privacy Questions and Contact Information

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: info@lythavixozyna.sbs

Phone: +60380239829

Address: 4, Jalan Charleton, Off Jalan Tun Abdul Razak, Ipoh, 30010, Ipoh, Perak, 30100, Malaysia

We typically respond to privacy inquiries within 5 business days and will work with you to address any concerns about your personal information.